We operate a private platform that assists applicants in preparing and, where permitted, submitting travel authorization applications. We are not a government, embassy, or consulate. This Policy covers personal data we process as a controller when you use the Website, place orders, contact support, or interact with our communications.

This Policy should be read with our Terms and Conditions

Controller: Travel Smart Travel Fast, 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States. Contact: support@travelsmarttravelfast.com.

If you submit data to a government authority, that authority becomes an independent controller of your data for its own purposes.

• Account & Contact: name, email, phone.
• Application Data: passport details, travel itinerary, residency information, answers to eligibility questions, and supporting documents you upload.
• Order & Billing: transaction identifiers, payment status, and limited billing details (we do not store full card numbers; payments are processed by third parties).
• Technical: IP address, device/browser, pages visited, timestamps, referral URLs, approximate location, cookies and similar identifiers.
• Communications: support requests, call/chat transcripts, consents and preferences.

• Directly from you when you submit forms, documents, or contact us.
• Your representative if someone applies on your behalf.
• Third parties such as payment processors, fraud‑prevention partners, analytics providers, and, where applicable, government systems.

• Provide and operate the Website and services.
• Prepare, review, and, where permitted, submit applications at your request.
• Process payments, invoices, refunds, and chargebacks.
• Detect and prevent fraud, abuse, and security incidents.
• Provide support and respond to inquiries.
• Send transactional messages and, with consent or as permitted by law, marketing communications.
• Analyze usage to improve our services and user experience.
• Comply with legal obligations and enforce our terms.

Where GDPR/UK GDPR applies, we process personal data under the following legal bases: (i) performance of a contract (processing your order), (ii) consent (cookies/marketing where required), (iii) legitimate interests (service improvement, fraud prevention), and (iv) legal obligations (tax, compliance).

We use cookies, pixels, and similar technologies for authentication, security, preferences, analytics, and marketing as described in our Cookie Policy. You can manage preferences via your browser or our consent tools where available.

• Service Providers/Processors: hosting, support, analytics, payment processing, anti‑fraud, communications.
• Business Transfers: in connection with a merger, acquisition, or asset sale.
• Legal: to comply with law, lawful requests, or to protect rights, safety, and security.

If you instruct us to submit an application, we will transmit the required data to the relevant authority. That authority processes your data under its own policies. Government decisions, retention, and access rights are governed by the authority’s rules.

We may use analytics tools to understand service usage and improve performance. We may run marketing campaigns (e.g., email, ads) subject to your consent where required. You can opt out of marketing at any time using the unsubscribe link in messages or by contacting us.

We may transfer personal data internationally, including to countries with different data protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) and take additional measures as needed.

We retain personal data only as long as necessary for the purposes described, including to meet legal, accounting, or reporting obligations. Typical periods (adjust to your needs):

• Order records and invoices: up to [5–7 years] to meet tax/accounting requirements.
• Application files: [12–24 months] after decision or last activity, unless longer required by law or to resolve disputes.
• Marketing data: until you opt out or after [24 months] of inactivity.
• Logs/security data: [90–365 days], unless needed longer for investigations.

We use administrative, technical, and organizational measures designed to protect personal data. No system is completely secure; please use unique, strong credentials and notify us immediately of any suspected compromise.

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, port data, and withdraw consent. You may also have the right to lodge a complaint with a supervisory authority.

• EEA/UK: Rights under GDPR/UK GDPR; lawful bases listed above; international transfers safeguarded as described.
• California (CPRA): You may request disclosure, deletion, correction, or to opt out of sharing for cross‑context behavioral advertising (if applicable). We do not sell personal information for monetary consideration.
• Brazil (LGPD): You may request confirmation of processing, access, correction, anonymization, portability, deletion, and information on sharing.
• Other regions: Local rights may apply. Contact us for region‑specific information.

Our services are not directed to children under the age required by local law to provide consent online. If we learn we have collected data from a child without appropriate consent, we will take steps to delete it.

Some browsers send a “Do Not Track” (DNT) signal. There is no common industry standard for responding to DNT signals; we do not respond to them at this time.

1. Email support@travelsmarttravelfast.com from the address associated with your account/order.
2. Include: full name, order ID, country of residence, and the rights you wish to exercise.
3. We may request additional information to verify your identity and authority.

We aim to respond within the timeframes required by law. If we cannot comply with your request, we will explain why.

We may update this Policy periodically. Material changes will be highlighted for a reasonable time. Your continued use of the Website after the effective date means you accept the updated Policy.

Questions about privacy? Email support@travelsmarttravelfast.com or write to: Travel Smart Travel Fast, 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States.